We are hiring…
Tech Support
Become a member of 3G Proxy team! We would love to have you working with us on the world’s largest mobile carrier based proxy solution.
Full time
Employment type
Podgorica & Remote
Where
Flexible
Working hours
Job description
We are well known for a dedicated and caring customer service. Currently we are looking for a Tech support person to join us on a permanent basis and help us keep the same level of service in times when the business is growing. Based in Podgorica, this is a great opportunity to join one of the most exciting, innovative, prestigious and forward-thinking technology enabled companies in Montenegro.
Qualifications
- Fluent in English
- Great communication skills
- Practical work experience with in Tech support or related departament
- Good overall knowledge of Networking
- Advance knowledge of Windows desktop OS family
- Basic knowledge of Windows server OS family
- Basic knowledge of Linux OS
- Basic knowledge of PC hardware and Server hardware
- Ability to pick up technologies quickly and learn new skill
Desirable
- Experience with Raspberry Pi computers
- Basic knowledge of Bash and Python
- Basic knowledge of Cloud based architecture – AWS
- Basic knowledge of VPN
- Basic knowledge of Agile and SCRUM methodology
- Out of the box thinking
Responsibilities
- Main responsibility is giving first line of Tech support to our clients
- Managing all support tickets from start to completion
- Communication with clients and partners from all over the world
- Collecting feedback from clients and partners
- Remotely maintaining and upgrading devices
- Closely working with team leaders
Benefits
- Welcome for new ideas and out of the box thinking
- Challenging environment that drives creativity and innovation
- Fun place to hang with multinational and culturally diverse people
- Great company culture.
- Team Buildings and team hangouts (if you like)
- Office kitchen full of healthy and less healthy snacks and soft drinks
- Low email and phone communication
- Flexible working hours
- Switch from office to remote and back when you need or like