We are hiring…

Tech Support

Become a member of 3G Proxy team! We would love to have you working with us on the world’s largest mobile carrier based proxy solution.

Full time

Employment type

Podgorica & Remote

Where

Flexible

Working hours

Job description

We are well known for a dedicated and caring customer service. Currently we are looking for a Tech support person to join us on a permanent basis and help us keep the same level of service in times when the business is growing. Based in Podgorica, this is a great opportunity to join one of the most exciting, innovative, prestigious and forward-thinking technology enabled companies in Montenegro.

Qualifications

  • Fluent in English
  • Great communication skills
  • Practical work experience with in Tech support or related departament
  • Good overall knowledge of Networking
  • Advance knowledge of Windows desktop OS family
  • Basic knowledge of Windows server OS family
  • Basic knowledge of Linux OS
  • Basic knowledge of PC hardware and Server hardware
  • Ability to pick up technologies quickly and learn new skill

 

Desirable

  • Experience with Raspberry Pi computers
  • Basic knowledge of Bash and Python
  • Basic knowledge of Cloud based architecture – AWS
  • Basic knowledge of VPN
  • Basic knowledge of Agile and SCRUM methodology
  • Out of the box thinking

Responsibilities

  • Main responsibility is giving first line of Tech support to our clients
  • Managing all support tickets from start to completion 
  • Communication with clients and partners from all over the world
  • Collecting feedback from clients and partners
  • Remotely maintaining and upgrading devices
  • Closely working with team leaders

Benefits

  • Welcome for new ideas and out of the box thinking
  • Challenging environment that drives creativity and innovation
  • Fun place to hang with multinational and culturally diverse people
  • Great company culture.
  • Team Buildings and team hangouts (if you like)
  • Office kitchen full of healthy and less healthy snacks and soft drinks
  • Low email and phone communication
  • Flexible working hours
  • Switch from office to remote and back when you need or like

Apply now!